Privacy Policy

COOKIES & PRIVACY POLICY

Your Privacy

What information do we collect?

We collect information from you when you register on the site, place an order, respond to a survey or communication such as e-mail, or participate in another site feature.

When ordering or registering, we may ask you for your name, e-mail address, mailing address, phone number or other information. You may, however, visit our site anonymously.

We also collect information about gift recipients so that we can fulfil the gift purchase. The information we collect about gift recipients is not used for marketing purposes.

Like many websites, we use "cookies" to enhance your experience and gather information about visitors and visits to our websites. Please refer to the "Do we use 'cookies'?" section for information about cookies and how we use them.

How do we use your information?

We may use the information we collect from you when you register, purchase products, respond to a survey or marketing communication, surf the site, or use certain other site features in the following ways:

  • To monitor customer traffic patterns and site usage to help us personalise your site experience and to allow us to deliver the type of content and product offerings in which you are most interested.
  • To allow us to better service you in responding to your customer service requests.
  • To quickly process your transactions.
  • To administer a contest, promotion, survey or other site feature.
  • Manage your account
  • Notify you about enhancement to our services, such as changes to the site, new services and special offers that may be of interest.

If you have opted-in to receive our e-mail newsletter, we may send you periodic e-mails. If you would no longer like to receive promotional e-mails from us, please refer to the "How can you opt-out, remove or modify information you have provided to us?" section below. If you have not opted-in to receive e-mail newsletters, you will not receive these e-mails. Visitors who register or participate in other site features such as marketing programs and 'members-only' content will be given a choice whether they would like to be on our e-mail list and receive e-mail communications from us.

How do we protect visitor information?

We implement a variety of security measures to maintain the safety of your personal information. Your personal information you provide to us is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. Where we have given you a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.

All payment transactions are handled by Stripe. We do not store your credit or debit card details.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised disclosure or access. 

Changes to our policy

If we decide to change our privacy policy, we will post those changes on this page. Policy changes will apply only to information collected after the date of the change. This policy was last updated on 03 July 2017.

Questions and feedback

We welcome your questions, comments, and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue to info@thepavilion.ie. You may also write to us or call us at The Pavilion Garden Centre, Myrtle Hill, Ballygarvan, Co. Cork, T12 YD28, Ireland. Telephone: +353 21 488 8134

Cookies

What are cookies?

Cookies are small text files stored on your device by a web browser (e.g Internet Explorer) that hold information about your previous visits to our site. On returning to our site this stored information is fed back to us allowing us to offer you a more personal browsing experience. By using our site you consent to cookies being used in accordance with our policy. For more information on cookies, visit the official ICO website at www.ico.gov.uk, www.aboutcookies.co.uk or www.whatarecookies.com

What do cookies do?

Cookies perform many different tasks within our website; however their key role is to remember your preferences so we can give you an improved service. If you've ever placed items in your basket, had to leave our site and returned later to find the items still in your basket, this is an example of one of our cookies in action. Cookies also ensure that any adverts you see online will be more relevant to your interests.

How do cookies help when you visit our site?

Cookies allow us to treat you as an individual; using knowledge gained from your previous visits and preferences we can tailor our site so that it is more personal to you, allows you greater interactivity and is easier to use.

Why are we telling you this?

Recent legislation means EU law now requires website operators to ask for permission before using certain kinds of cookies. To ensure you are completely aware of the types of cookies we use and to enable us to continue to bring you the best possible shopping experience, we are giving you a detailed outline of the cookies we use and their unique role in your shopping experience.

 

Types of cookies

Strictly necessary cookies

These cookies enable you to navigate our site and gain full access to its features and secure areas. Without these cookies essential services you have asked for like ‘Your Basket' cannot be provided.

Performance cookies

These cookies remember information about how you and other customers use our website. This gives us vital information such as which pages are visited most often and if customers are receiving error messages from certain pages. The role of these cookies is to allow us to analyse and improve the performance of our website ensuring you receive a consistent look, feel and shopping experience. Performance cookies (often known as web analytic cookies) don't collect any information that identifies the customer and all information collected is aggregated and therefore anonymous.

Functionality cookies

These cookies remember choices you made on previous visits to our site such as your username, language or region so we can provide enhanced, more personal features. They can also be used to remember changes you've made to text size, fonts and other parts of web pages you can customise. Functionality cookies can also be used to provide services you have previously asked for such as watching videos or commenting on a blog. The information collected by these cookies may be anonymised and they cannot track your browsing activity on other sites.

Targeting or advertising cookies

These cookies are used to deliver adverts more relevant to your personal interests. Alongside this they limit the amount of times you see an advert and measure the effectiveness of adverts. This means you won't keep seeing irrelevant adverts or the same adverts over and over. These cookies are usually placed by advertising networks with the website operator's permission. They remember that you have visited a website and the information is shared with other organisations such as advertisers. Quite often targeting or advertising cookies will be linked to site functionality provided by the other organisations that generate the advert. When one of these adverts is presented to you on a site there will be a quick and easy way to click in and opt out of receiving further adverts.

 

Managing Cookies

Can I disable cookies from you website?

It is possible to stop your browser accepting cookies from particular websites. However, disabling cookies from our site will mean you lose a lot of functionality, which will have a detrimental impact on your shopping experience and mean that you only have limited access to personalised areas of the site. Without access to the information on these cookies it is difficult for us to analyse the performance of our site. This is essential for us to continually improve our service.

Cookies are an essential part of how our site works and you will need to have cookies enabled to place an order. If you don't wish to enable cookies, you'll only be able to browse the site.

How to check cookies are enabled for PC

Internet Explorer

  • Click ‘Tools' in the menu bar at the top of your browser and select ‘Internet Options'
  • Click the ‘Privacy' tab and set the slider to medium to allow cookies

Google Chrome

  • Click on 'Tools' in the menu bar at the top of your browser and select ‘Options'
  • Click the 'Under the Hood' tab, in the 'Privacy' section select the 'Content settings' button
  • Now select 'Allow local data to be set'

Mozilla Firefox

  • Click on 'Tools' in the menu bar at the top of your browser and select ‘Options'
  • Select the ‘Privacy' Icon and click ‘Cookies'
  • Select ‘Allow sites to set cookies'

Safari

  • Click on the Cog icon at the top of your browser and select 'Preferences'
  • Click on ‘Security'; check the 'Block third-party and advertising cookies' box
  • Click 'Save'

How to check cookies are enabled for Macs

Safari

  • Click ‘Safari' at the top of your browser and select ‘Preferences'
  • Select ‘Security' and ‘Accept Cookies'
  • Select ‘Only from site you navigate to'

Mozilla Firefox

  • Click ‘Firefox' button at top of browser and select ‘Privacy' panel
  • Select ‘Firefox will' and select ‘Use custom settings for history'
  • Check ‘Accept cookies from sites and ‘Accept third-party cookies'
  • Select Keep until ‘they expire' and click ‘OK'

Internet Explorer

  • Click ‘Explorer' at the top of your browser and select ‘Preferences'
  • Scroll down to ‘Cookies' and select ‘Never Ask'

Opera

  • Select ‘Menu' from top of browser and click ‘Settings'
  • Select ‘Quick Preferences' and click ‘Enable Cookies'